WishlistsPolicies
Return Policy for online shopping
If you for some reason are not completely satisfied with your online purchase you may return the product to us in its original “new and unused” condition within 14 days of goods being dispatched. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept goods that are not in the original sale condition.
We reserve the right to refuse a product that we consider does not meet these requirements.
Refunds
In the event that you wish to return an item for refund please email or contact us by phone to notify you are returning the item/s. Post the item back to us and we will refund you once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges. We do not accept refunds on Sale discounted items unless the item is faulty. All postage costs for refunded items is at the responsibility of the customer.
Exchanges
If you wish to exchange your goods for another product you must return the goods to us within 14 days of dispatch of goods. Simply contact us to notify you wish to exchange goods and nominate an alternative product and we will hold that product for you until your goods are returned. Exchange of orders will be carried out once original goods are returned in original condition, unused, unsoiled and tags attached. All postage costs for exchanges will be the responsibility of the customer. Please keep appropriate proof of postage otherwise if the return parcel goes missing we will deem you have not returned the product.
Damaged items
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit we can not accept responsibility for any goods damaged through Australia Post. All complaints are to be forwarded directly to Australia Post.
Faulty products
If the product is faulty please contact us, we will be happy to exchange your product or give you a refund. All postage costs for faulty goods will be covered by Just Ripe.
Product colour discrepancies & portrayal
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Just Ripe can not be held responsible for any colour discrepancies we will make every effort possible to display our products as clearly and accurately as possible.
Redeeming a Gift Voucher
Instructions for redeeming a gift certificate can be found here. After you have redeemed your gift voucher, complete your order as usual. Your order will be paid for using some or all of your account credit, depending on the value of your order. If your order value exceeds your credit/voucher, the difference may be paid using any of the available methods.
In the event that there is money remaining on the gift certificate after a purchase is made, your account credit balance will be updated to reflect the remainder.
Disclaimer
Just Ripe endeavors to check the accuracy of information on this site. However, Just Ripe can not guarantee that such information will be error free and the user acknowledges that information on this site may contain inaccuracies and typological errors.
Privacy Policy
Just Ripe values your privacy.
- When you register and become a customer we ask you for your information to provide a personalised shopping experience.
- When you purchase we ask for your personal details so we can deliver your order to you.
- When you subscribe to our newsletter we use the information to deliver the newsletter to you.
- Just Ripe guarantees your privacy and will not disclose your personal details to third parties
- Just Ripe may use your information to notify you of special offer that may interest you
- By using the shopping services of Just Ripe you agree to provide your information. You may update your information at any time.
- We do not keep details of any credit card information.
